Source: https://restorebunny.com/guides/understand-restoration-credit-failure-refunds/ # Restoration Credits: Technical Failure, Visual Rejection and Cash Refunds Understand successful-output charges, technical-failure credit treatment and non-refundable pack purchases before funding more attempts. Family photo projects4 min readUpdated 11 October 2026 ## Try it on your own photo Repair a copy of your photo, then compare faces and details with the original. [Restore my photo]()1 credit per successful photo ยท Account required[See credit packs]() Quick answer ## The short version Separate three questions: did processing complete, did you accept the appearance, and are you asking about a purchased pack refund? A successful restoration uses one credit even if rejected visually. Technical failure credit treatment is separate, and the current refund policy describes completed credit purchases as non-refundable. ## Define this purchase decision Before buying, read the pricing, FAQ and refund policy together. Pricing says credits apply to successful results and failed generation does not consume them. That refers to processing success, not a guarantee that every face or repaired texture passes your family review. The refund policy addresses the cash purchase and support handling. This distinction helps you act appropriately after a problem. Ordinary restoration reserves the displayed credits, retains one for each successful output and automatically returns the reserved portion for technically failed outputs through settlement. A failed job needs status and balance reconciliation; a distorted completed face needs a visual-quality report and a decision about continuing. An accidental duplicate purchase concerns billing terms. Do not submit more jobs while those categories remain mixed together. ## Worked decision example Worked example: an account starts a restoration with twenty credits. The job reports a technical failure; check the settled balance and job status before retrying. If a subsequent attempt completes and the balance is nineteen, one successful attempt has been used. Rejecting its invented facial detail does not automatically change that successful output into a technical failure. For a separate duplicate pack purchase, the current policy says accidental or duplicate purchases are not refundable. That is different from returning or replacing credits for a confirmed system issue. These are illustrative categories, not a support decision or a promise that a particular account will receive compensation. ## Complete the decision worksheet - Technical issue record: account identifier through the secure support route, job ID, date, selected operation, displayed error and balance before and after settlement. - Visual issue record: the completed result's ID, specific changed region and why it fails the stated goal. Keep source and result for a meaningful comparison. - Billing issue record: selected pack, receipt reference, date and the discrepancy you observed. Verify that a payment is final before buying again. - Continuation rule: pause new paid attempts until you understand the issue. A replacement credit, if granted, is not a guarantee that the same source will produce a suitable image. ## Resolve the buyer objections Does successful mean historically accurate? No. It means a processing output completed. Review identity, text, scene content and repair quality yourself. A technically complete image can still be unsuitable for a family archive, print or evidence-sensitive task. Will support refund every disliked output? No automatic visual-satisfaction refund is promised. Automatic failed-output settlement is different from a discretionary support adjustment for a confirmed system problem. The refund policy also says cash refunds of purchased credits are not issued under the stated terms. Contact support with relevant job details when needed, and do not turn a possible replacement credit into a guaranteed appearance offer. ## Keep a useful decision record Keep the wording of a support report factual: the job displayed a stated error, the result introduced a specific mark or the balance differed by a stated amount after settlement. Avoid claiming fraud, a product-wide defect or a refund entitlement from one ambiguous event. Record the relevant source and output privately when the issue concerns appearance. If the service offers a discretionary replacement, note what it covers before starting again. An account credit adjustment is a financial action; it does not approve the image or prove that another attempt will preserve identity. These distinctions help you choose whether to continue the project, request a different source or finish with the original. ## Choose the next action Try a bounded representative sample before purchasing a larger allowance. Check your account's actual trial balance and current packs, read the policy and decide whether the uncertainty fits your project. Keep a reserve for justified extra successful attempts, but avoid an unlimited retry budget. When a problem occurs, use the matching record and seek support when reconciliation or system behaviour needs help. Stop if the approach repeatedly changes identity. A clear credit ledger and realistic acceptance rule make the next purchase a deliberate choice rather than a reaction to an unexplained result. ## FAQs Does visual dislike automatically restore my credit balance? No automatic visual-rejection refund is promised. Successful outputs and technical failures are different cases. Is automatic failed-output credit release a cash refund? No. Settlement returns reserved credits for technically failed outputs. A refund of the purchase payment and a discretionary support credit adjustment are separate matters. What should I check before retrying a failed job? Confirm its final status and the settled balance, keep the job details and avoid duplicate active submissions. ## Sources Preservation and technical guidance reviewed for this article. - RestoreBunny: [Current credit-pack pricing]() - RestoreBunny: [Credits, outputs and privacy FAQ]() - RestoreBunny: [Credit purchase and technical issue policy]() - RestoreBunny: [Image processing and retention policy]() ## Related - [How to Evaluate an AI Photo Restoration Tool Before Buying]() - [Restore a Photo Album with RestoreBunny: Credits, Settings and Downloads]() - [Review supported photo restoration]() - [Start an eligible restoration trial]() - [Check current credit-pack terms]() - [Use the family archive handoff worksheets]() ## Ready to restore your photos? Upload an image, choose your settings, and preview results with a before/after slider. [Restore my photo]()[View Pricing]() RestoreBunny Team Photo workflow editors Guides follow our [editorial policy]() for sourcing, product claims, AI limitations, updates, and corrections.