FAQ: Credits, Privacy & Downloads
Answers about credits, privacy, quality, and downloads.
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Pricing & credits
Back to topDo you offer subscriptions?
No. RestoreBunny uses one-time credit packs. You can buy credits and use them whenever you want.
What currency are prices in?
Prices are shown in GBP (British Pound Sterling). Depending on your payment method, your bank may convert the amount to your local currency.
What counts as 1 restoration?
1 restoration is 1 successful output generated from 1 input photo.
Are credits deducted if generation fails?
No. Credits are deducted only after a successful result is generated.
Does upscaling cost more credits at higher levels?
No. Upscaling uses 1 credit per image when it succeeds, regardless of 2x, 4x, or 8x.
Do credits expire?
No. Credits do not expire.
Privacy & security
Back to topDo you store my photos?
We store files only as long as needed to deliver your results, and older files are deleted automatically after a retention period.
Are my photos used to train AI models?
No. Uploaded photos are used only to provide the service (restoration, upscaling, and background removal).
Can I request deletion of my data?
Yes. Contact support and we can help with deletion requests and account-related privacy questions.
Quality & results
Back to topWill my restored photo look fake or over-edited?
RestoreBunny aims for natural-looking results. Output quality depends on the input photo and selected settings.
What photos work best?
Clearer uploads produce better results. If you have a scan or the original file, upload the highest-quality version you have. For scanning tips, see our Best results guide.
Does restoration or upscaling crop the image?
No. The goal is to preserve the original composition. We do not crop your image.
What file types are supported?
Common formats like JPG and PNG are supported for uploads and downloads. See our Supported formats guide.
Downloads
Back to topCan I download high-quality outputs?
Yes. After processing, you can download your restored, upscaled, or background-removed images from your dashboard.
Can I download multiple results at once?
Yes. When you generate multiple outputs, you can download them as a zip file.
My download is not working. What should I do?
Try reloading the page and downloading again. If the issue persists, contact support with the job details.
Support
Back to topHow can I contact support?
Email support@restorebunny.com and include your account email plus any relevant job details.
What if I have a billing issue or a technical problem?
Contact support and we will help you resolve it. If a technical issue originates on our side, we may provide replacement credits.